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Refund Policy
At TradeGate Store, we strive
to ensure our customers have the best shopping experience possible. However, if
you are not completely satisfied with your purchase, we’re here to help with
our comprehensive Refund Policy.
1. Eligibility for Refunds
Our refund policy covers items
purchased from TradeGate Store under the following conditions:
Return Window: To be eligible for a refund, items must be returned within 30 days from
the date of delivery. Any requests made after this window will not be accepted.
Condition of Items: The product must be unused, unworn, and in the same condition as when
you received it. It must also be in the original packaging, with all tags,
labels, and accessories intact.
Proof of Purchase: A valid receipt or proof of purchase is required to process your refund
request.
Note: Certain items are non-refundable,
including but not limited to:
Perishable goods (e.g., food, flowers, or plants)
Personalized or custom-made items
Digital products or software downloads
Health and hygiene products (e.g., earrings, cosmetics, or
undergarments) once unsealed
2. Initiating a Refund Request
To request a refund, please
follow these steps:
Contact Our Support Team: Email our customer support at [[email protected]]
with your order details, including your order number, item description, and
reason for the return.
Return Authorization: Once your request is reviewed, we
will notify you if it’s approved and provide instructions on how to return your
item. We may require photographic evidence of the product’s condition.
Shipping Your Return: Carefully package the item and
include the original receipt or proof of purchase. You are responsible for the
return shipping costs, except in cases where the item was defective or damaged
upon receipt.
Important: We recommend using a trackable shipping method or purchasing shipping
insurance. TradeGate Store is not liable for returns lost in transit.
3. Refund Processing
Once we receive your returned
item, we will inspect it and notify you of the status of your refund. The
inspection process may take up to 7 business days. If your refund is approved,
it will be processed, and the credit will be automatically applied to your
original payment method within 5-10 business days.
Please Note:
Partial
Refunds: Some items may qualify for partial
refunds if they are not in their original condition, have missing parts, or are
returned after the initial return window but within a reasonable period.
Restocking Fees: Certain items may be subject to a restocking fee, which will be deducted
from your refund. This will be communicated to you during the refund process.
4. Refunds for Late or Missing Items
If you haven’t received your refund within the expected timeframe:
Check Your Bank Account: Sometimes, refunds take a few
days to be officially posted.
Contact Your Bank or Credit Card Company: Processing times may vary, and
your bank may take additional time to reflect the transaction.
Contact Us: If you have done all of this and
still have not received your refund, please reach out to us at [[email protected]].
5. Refunds for Defective or Damaged Items
If your item arrives defective
or damaged, you are entitled to a full refund or replacement. Please contact us
within 7 days of receiving your order and include photos of the damage. We will
cover the cost of return shipping and send a replacement or issue a refund as
quickly as possible.
6. Special Circumstances
Sale Items: Items purchased on
sale are only eligible for refunds based on the sale price paid and not the
original price.
Gift Items: If the item was marked as a gift when purchased and shipped directly to
you, you’ll receive a gift credit for the value of your return. If the item
wasn’t marked as a gift or the gift giver had the order shipped to themselves,
the refund will be sent to the gift giver.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item,
please initiate a return and then place a new order.
7. Contact Information
For any questions about this
Refund Policy or to start a refund request, please contact our support team at:
Email: [email protected]
Phone: +971501042523
Hours of Operation: Monday to Friday, 9 AM to 6 PM (Local Time)
We are here to assist you and ensure that your experience with TradeGate
Store is nothing short of excellent.
