Return policy

Return Policy

At TradeGate Store, we are committed to providing our customers with high-quality products and exceptional service. However, we understand that sometimes returns are necessary. Please read our Return Policy carefully to understand how to proceed with returning an item.

1. Return Window

You have 30 days from the date of delivery to initiate a return. Items returned after this period will not be accepted. Please make sure to contact our support team within this time frame to start the return process.

2. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Unused and Unworn: The item must be in its original, unused condition, with no signs of wear, damage, or alterations.
  • Original Packaging: The item should be returned in its original packaging, including all tags, labels, accessories, and any promotional gifts.
  • Proof of Purchase: A valid receipt, order confirmation, or proof of purchase must be included with your return.

Non-Returnable Items: We do not accept returns for:

  • Perishable goods (e.g., food, flowers, or plants)
  • Personalized or custom-made items
  • Digital products or software downloads
  • Health and hygiene products (e.g., face masks, earrings, or beauty products) that have been opened

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at [support email] with your order number, item details, and reason for the return. You may be asked to provide photos of the item if necessary.
  2. Receive Return Authorization: Our support team will review your request and, if eligible, provide you with a return authorization and instructions.
  3. Pack and Ship: Package your item securely, including all original contents and documentation. Ship the item to the address provided using a trackable shipping method.

Important: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or defective product).

4. Return Shipping

  • Responsibility: Return shipping costs are the customer’s responsibility, except in cases where the item was defective, damaged, or incorrectly shipped.
  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. TradeGate Store is not responsible for lost or undelivered returns.

5. Condition of Returned Items

Returned items will be inspected upon receipt. To qualify for a full refund or exchange, they must be in their original condition:

  • Pristine Condition: Items should not have any signs of wear, damage, or use.
  • Complete Packaging: All tags, labels, and accessories must be intact and included.

If an item does not meet these conditions, it may be subject to a partial refund or be returned to you at your expense.

6. Refunds for Returns

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

Please Note:

  • Restocking Fee: Some items may incur a restocking fee, which will be deducted from your refund. This fee will be communicated to you during the return process.
  • Partial Refunds: Items returned in a condition that prevents resale (e.g., with missing accessories or minor damage) may receive a partial refund.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item.

8. Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described, please contact us within 7 days of receiving the item. We will arrange for a replacement or a full refund at no additional cost to you. Be sure to provide detailed photos of the damage or defect when contacting support.

9. Special Circumstances

  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.
  • Sale Items: Only regular-priced items may be refunded; sale items are non-refundable unless they are defective or damaged.

10. Contact Information

For any questions about our Return Policy or to initiate a return, please reach out to our support team:

  • Email: [email protected]
  • Phone: 
  • Hours of Operation: Monday to Friday, 9 AM to 6 PM (Local Time)

We appreciate your understanding and cooperation and are always here to assist you with any return-related concerns.